Terms of Use

Welcome to Churn. These Terms of Use (“Terms”) govern your use of products and services provided by Churn Incorporated (hereafter “Churn”, “we”, “us”, or “our”). You can view
information relating to our products and services from the website located at www.gochurn.com, and on our enterprise website, www.churnpartners.com (each a “Site”
or collectively, the “Sites”), and you can access and use Churn’s products and services on the Sites, by downloading and installing our mobile device application (the “App”). To make these Terms easier to read, the Sites, our services and the App are collectively called the “Services.”

CCPA

This California Consumer Privacy Act (“CCPA”) privacy notice (“CCPA Notice”) is included as part of our Privacy Policy and applies to Churn Incorporated’s (“Churn” “we” or “our”) processing of California residents’ ‘personal information,’ as defined in the CCPA, (collectively, “Consumers,” “you,” or “your”). Any capitalized terms or other terms not defined herein shall have the meaning ascribed to them in the Churn, Inc. Privacy Policy or, if not defined herein or in the Privacy Policy, the CCPA. To the extent of any conflict between this CCPA Notice and any other provision of our Privacy Policy, this CCPA Notice shall control only with respect to Consumers and their personal information. If you are not a California resident, please see our Privacy Policy for a complete description of our practices, regarding the collection, use, and disclosure of personal information as it relates to you.

General

This CCPA Notice provides further information regarding (a) how we have processed  Consumers’ personal information within the past twelve (12) months and (b) your rights under  the CCPA

Personal Information We May Collect

We collect and disclose the following personal information for our business purposes:

Your CCPA Rights

Use of Churn Site(s) and/or Churn App  products and features

Access

You may request that Churn disclose certain information regarding our use of your personal information over the past twelve (12) months. You may only make such requests twice (2x) in any twelve (12) month period.


Upon verifying your request (see below), we will disclose to you:


1. The categories of personal information we collected about you..
2. The categories of sources for the personal information we collected about you.
3. The specific pieces of personal information we collected about you.
4. Our business purpose for collecting that personal information.
5. The categories of third parties with whom we share personal information.

Deletion 

You have the right to request that Churn delete any personal information collected from you  and retained by us, subject to certain exceptions. Once your request is verified (see below) and we have determined that we are required to delete that information in accordance with  applicable law, we will delete and direct our service providers to delete your personal  information from our records. Your request to delete your personal information may be  denied if it is necessary for us to retain your information under one or more of the  exceptions listed in the CCPA. A record of your deletion request may be kept pursuant to our  legal and compliance obligations. 

Exercising Your Rights

To exercise any of the rights described above, please submit a request to us by either:

•  Visiting www.gochurn.com to submit a CCPA request

•  Email us at support@gochurn.com 


Please note that Consumers have a right to not receive discriminatory treatment for the  exercise of their rights under the CCPA.


Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may only make a verifiable consumer request for access twice (2x) within a 12-month period. Your verifiable consumer request must:


• Provide sufficient information to allow us to reasonably verify that you are the person about whom we collected personal information, or a person authorized to act on your behalf; 
• Describe your request with sufficient detail to properly understand and respond to it.

We will only use the personal information that you have provided in a verifiable consumer request in order to verify your request. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority.

 

Making a verifiable consumer request does not require you to create an account with us.

Verifying Your Request

Only you, or a person that you authorize to act on your behalf, may make a request related  to your personal information. In all cases, your request must be verified before we take  action (and shall take such action pursuant to the timing permitted under the CCPA).  

Verifying your request may require you to: 

• Provide sufficient information to allow us to reasonably verify that you are the  person about whom we collected personal information, or a person authorized to act  on your behalf;

• Describe your request with sufficient detail to permit us to properly understand and  respond to it. 

We will only use the personal information that you have provided in a verifiable request in  order to verify your request. As stated above, we cannot respond to your request or provide  you with personal information if we cannot verify your identity or validate the requestor’s  authority. 

Making a verifiable request does not require you to create an account with us.

Response Timing and Format

 

We will make a good faith effort to respond to consumer requests within forty-five (45) days  of receipt. If we are unable to deliver a response to verifiable consumer requests within this  timeframe, we will inform you of the reason and our estimate of the additional time required to respond to the request in writing. ¹ We will deliver our response to your email address of  record. 

Any disclosures will be in an easily readable format and cover only the 12-month period  preceding Churn’s receipt of the verifiable consumer request. The response we provide will  also explain the reasons we cannot comply with a request, if applicable. We do not charge a  fee unless your request is excessive, repetitive, or manifestly unfounded. If the request  warrants a reasonable fee, we will tell you why and provide you with a cost estimate before  completing your request. 

Fees 

Please note that we may charge a reasonable fee or refuse to act on a request if such  request is excessive, repetitive, or manifestly unfounded.

Changes to this Privacy Statement

If, in the future, we intend to process your personal information for a purpose other than  that which it was collected, we will provide you with information on that purpose and any  other relevant information in a reasonable time prior to such processing. After such time, the relevant information relating to such processing activity will be revised or added  appropriately (either within this Privacy Policy or elsewhere), and the “Effective Date” at the  top of this page will be updated accordingly.

Further information

If you have any questions, concerns or if you require further information in relation to this CCPA Notice, or if you wish to exercise any of your rights hereunder, please contact Churn at  support@gochurn.com 

¹ The response period may be extended up to forty-five (45) additional days where necessary, taking into account the complexity of your request.